Help & Support
Get assistance with our AI Assistant SMS service
Emergency Notice
For medical, legal, or safety emergencies, contact appropriate emergency services (911). Our AI assistant is not designed for emergency situations.
Need Backup? We Got You
Text Us (Best Way)
Just text "HELP" or tell us what's broken – we're on it
Email (If You Must)
We'll get back to you: Within 24 hours (usually way faster)
Magic Words That Work
Text these if you need to:
HELP
When you're stuck and need a human
STOP
Break up with us (we'll be sad but we get it)
START
Get back together (we knew you'd be back)
Common Problems We Fix
Something's Broken
AI acting weird? Messages not showing up? Let's debug this together
Money Questions
Confused about charges? Carrier being sneaky? We'll explain what's what
Privacy Stuff
How we handle your data, what we keep, what we don't sell (spoiler: everything)
Account Control
Want in? Want out? Want to change things? You're the boss
Questions Everyone Asks
How do I get started?
Just text anything to 720-500-7000. We'll handle the boring legal stuff first, then you can start throwing problems at us.
What can you actually help with?
Customer service nightmares, billing disputes, insurance claims, subscription cancellations, article research. Basically anything that's annoying you.
Does this cost me money?
Yes, our AI Assistant service has a monthly subscription fee. Your carrier might also charge you for texts (like they do for every text). Check your plan if you're worried about SMS charges.
How do I break up with you?
Text "STOP" to 720-500-7000. We'll send you a sad goodbye message and then leave you alone forever.
Are you going to sell my data?
Hell no. We hate spam as much as you do. Your info stays locked down and we never sell it to anyone. Check our Privacy Policy if you want the legal details.
What if the AI is useless?
Then we'll connect you with an actual human who can hopefully be less useless. Email [email protected] and we'll sort it out.
Can I use this service outside the United States?
Currently, our SMS service is available only within the United States. International usage may result in additional charges from your carrier.
Technical Support
Common Issues & Solutions
I'm not receiving messages
- Check if you've accidentally blocked the number
- Ensure you have cellular signal and SMS capability
- Try texting "START" to reactivate the service
- Contact your carrier to verify SMS is enabled
Messages are delayed
- Message delivery depends on your carrier network
- High traffic periods may cause delays
- Try moving to an area with better signal strength
- If delays persist, email [email protected]
AI responses seem incorrect
- Try rephrasing your question more specifically
- Provide more context in your message
- For complex issues, request human support
- Report persistent issues to [email protected]
Business Hours
AI Assistant
24/7 automated responses
Human Support
Monday-Friday, 9 AM - 6 PM EST
Email Support
Responses within 24 hours on business days
Emergency Issues
For urgent technical problems, mark email as "URGENT"
Feedback & Suggestions
Help Us Improve
We value your feedback! Let us know how we can improve our service:
Additional Resources
Still need help?
Don't hesitate to reach out:
Text "HELP" or send your question directly